We are Committed to You

We are founded in 2015 with the aim of becoming one of the largest BPO Company of Pakistan. Being a Telemarketing Company we are associated with high profile companies from USA, Canada, UK and Australia. Currently operating with two different branches in Karachi with a headcount of 100+ representatives.

For Queries: Call (330) 246-8209

We provide

INBOUND SERVICES

Inbound customer service is the traditional approach to telephone-based customer service. It occurs when a customer calls a company with a service request or an inquiry. The agents that are handling the incoming calls are extremly experienced and qualified and have the product and technical knowledge to deal with the call or, if necessary, transfer the call to the correct specialist.

It works like that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers. A call center may handle either inbound or outbound calls exclusively or might deal with a combination of the two.

OUTBOUND SERVICES

Outbound customer service representatives take a more proactive approach. As call center agents, they contact customers to follow up on a service issue or to notify customers of new products or policy changes. Outbound customer service allows managers to make greater use of agents during quiet periods, increasing overall productivity.

This function results in having poduct sell graph upward. Aerotek recruiter Kaitlin Morkel sums these traits up nicely, “Inbound reps tend to be great listeners, empathetic and problem solvers; while outbound reps tend to be assertive, competitive and direct yet understanding.” Our recruiters have gotten very good over the years placing both types of customer service representatives.

WEBSITE DEVELOPMENT SERVICES

When it comes to start any business planning the client’s first thought is to have an excellent professionally designed website. A well professionally designed website is very important for any business owner.

Experts Communication brings simple, direct and cost effective approach to design your website up to the standard of your online business, here we deliver top quality Web Designing along with web development and digital marketing.

Our core features

Optimise cost

i

Developed operational performance

l

Well documentation

Outstanding customer support

Happy Customers

3,254,000

Awards Won

16

Projects Completed

3,254,000

About Experts in short

Using our ability to conceptualize, we design, innovate, and implement with the latest and advanced tech proficiency, hence enabling our clients to metamorphose their legacy models and take their business to the next level.

w

Meet Our Clients

We believe that most of the money we would’ve spent on paid advertising and paid marketing, instead of spending it on that invest it in the customer experience / customer service and then let our customers do the marketing for us through word of mouth. Client satisfaction is our first priority.

Do not listen to us, see what our clients say about us.

Jane Saunders

Sed porttitor lectus nibh. Nulla porttitor accumsan tincidunt. Vestibulum ante ipsum primis. In faucibus orci luctus et ultrices posuere cubilia. Curae donec velit neque porttitor lectus nibh.

Jenny Doe

Sed porttitor lectus nibh. Nulla porttitor accumsan tincidunt. Vestibulum ante ipsum primis. In faucibus orci luctus et ultrices posuere cubilia. Curae donec velit neque porttitor lectus nibh.

Jeff Broderson

Sed porttitor lectus nibh. Nulla porttitor accumsan tincidunt. Vestibulum ante ipsum primis. In faucibus orci luctus et ultrices posuere cubilia. Curae donec velit neque porttitor lectus nibh.

Experts Communication has proven itself to be a dynamic and progressive BPO Company, positioning itself as one of the leading privately-owned BPO Company in the international market since 2016. As a result of our prudent approach, we have grown steadily and remained resilient despite challenging market conditions. We have accomplished this through adapting to an evolving competitive landscape, relentless commitment to quality, and fiscal discipline, including efficient deployment of capital, thus making impressive progress in a short period of time.

Ahmed Raza Firdousi

CEO – Experts Communication

We feel glad to assist you

Just fill out this simple form.

Or call — (330) 246-8209

Office

KDA Appartment, Office # 3, Block A, North Nazimabad, Karachi, Pakistan.

Contact Us

Email Our HR Depart
(330) 246-8209