Experts Communication
Experts Communication was founded in 2016 to become one of the largest BPO companies in Pakistan. Being a Telemarketing Company, we are associated with high-profile companies from the USA, Canada, UK, and Australia. Currently, operating with two different branches in Karachi with a headcount of 100+ representatives.
Experts Communication gives a complete scope of business procedure Outsourcing, call focus, and e-trade answers for local and worldwide markets catering all types of Inbound and Outbound projects expertly.
Inbound 24/7 Customer Support Specialist
Customer Support for Meridian Leads
We have expertise in providing excellent customer care – 24/7 Customer Support. We know the significance of satisfied clients, and nothing makes clients more fulfilled than understanding your business will be accessible to resolve various forms of feedback or concern.
We handle 24/7 inbound operations of Meridian Leads where we receive email marketing calls from customers who are in market for additional funds/investments for there businesses through Voice & Email Support.
Customer Support for TCPA Litigator List
We also handle the inbound operations for TCPA Litigator List which is an online scrubbing service and a essential need for the data selling companies to safeguard themselves against TCPA litigators.
We handle direct calls to get TCPA scrubbing subscriptions and provide support through voice and email.
Our representatives can catch new leads, operate urgent calls, and assist with requests and timetable arrangements nonstop. In addition, having a 24-hour virtual assistant is an excellent method for showing your clients that you give it a second thought, and blissful clients mean more business!
Our Mission
Our mission consists of three separate objectives:
To be a strategic link in our customers’ communication processes, committed to exceeding their expectations around the clock.
To provide our employees with opportunity, giving them voice to express their talent, passion, and commitment to excellence.
To develop remarkable solutions, using our expertise and consistent, disciplined action to deliver peace of mind.
Our Vision
Experts Communication vision is to provide, reliable, consistent and predictable performance to our clients. And to build relation with our customers so we can provide better solution and quality services.
My personal vision for Experts Communication to esteem for my employee professionally. To make a work environment where our representatives can flourish for their objective, be lively and have a fabulous time towards their work.
Our Infrastructure
There’s a lot riding on the quality of your customer experience – you need a contact center partner that’s hands-on and highly engaged. Our contact center technology will save you money and time and leave you with a positive contact center ROI.
Keep Costs Predictable
In today’s ever-changing, highly competitive business climate, contact center management can consume valuable time and resources. Let our BPO services handle the hard work so you don’t have to.
Use the Latest Tech
We offer technology upgrades, innovative contact center software, and secure connectivity for a wide range of top-rated contact center platforms.
Stay Informed
Our team of experts receive and handle infrastructure, integrations, and services, keeping you informed at every step with our innovative contact solutions.
Uninterrupted Power Supply
In today’s ever-changing, highly competitive business climate, power hiccups cause great losses and we at Experts make sure that we enjoy Uninterrupted Power Supply, and have Generator Backup as well.
High Speed and Uninterrupted Internet Connection
At our facility we enjoy fast internet connectivity along with a backup connection for contingencies.
What We Offer
We offer our clients with courteous, professional, knowledgeable agents with crystal clear voice quality, customized answering with your personalized greeting and 24/7 nationwide telephone answering service.
Vivent Home Security
24/7 Customer Support
Auto Insurance
Outbound Lead Generation Campaign
MCA
Outbound Lead Generation Campaign
Health Insurance
Outbound Lead Generation Campaign
Final Expense
Outbound Lead Generation Campaign
Charter Warner Cable & Comcast
Inbound Campaign
DME Campaign
Outbound Lead Generation Campaign
Direct TV
24/7 Customer Suppport
Web Development
Dynamic and Responsive Websites
DNC Scrubbed & TCPA Compliant Leads
We are on top of every single litigator so you don’t get sued by calling numbers under the “DO NOT CALL” list. Working with a new or un-professional Leads provider will not bring profits, rather losses!
Our Leads are 100% exclusive, sold only once that becomes your property. We have no right to resell them again, which is why our Leads are secure and exclusive weather it’s a Inbound or Outbound campaign.
1) TCPA Compliant
Simplify your compliance efforts and take advantage of our litigator free Leads. Always stay on the safe spot.
2) Risk-Free
Our Leads simply mitigates your risk of a TCPA lawsuit. Around ⅓ of TCPA lawsuits are brought by the same serial plaintiffs and litigators.
3) Verified
Our verified Leads get re-verified through effective market research, excellent call center representatives, and our updated database.
Meet our Founder and Co-Founder
Ahmed Firdousi
Founder, CEO
I am pleased to introduce Experts Communication. An organization where we have joined the experts in an innovative place and HR ventures to offer support with Master quality, with best strategic approaches that have been demonstrated fruitful by our experience.
We empowered our clients to amplify their assets, increment their organization’s income while working on quality standards and performance. Setting out market open doors, expanding return on initial capital investment, gathering imaginative experts to give consumer loyalty in all that we do.
We will continuously keep on enhancing our experience, administrations, and group based on improvements to make our clients cutthroat and fruitful in their ventures.
Arsalan Noor
Co-Founder, COO
Assuming we acknowledge that the pioneer’s work, at its center, is to motivate and uphold the association’s aggregate liability to make a superior future for the organization, then, at that point, what are the keys from adequacy’s perspective? We consolidate our imaginative way to deal with creating leads with the experience of our Aptitude. Their dynamic association implies that we can offer our clients a profundity and expansiveness of knowledge into the most effective ways of assisting their business with creating leads and eventually developing their deals. Approaching this information consistently separates us from our rivals.
Our Dedicated Team
We are committed to professionalism, and we honor the privacy of our customers while being extremely helpful, compassionate and efficient.
Ashfaq Ahmed
General Manager
FAROOQ MASOOD
HR Manager
SYED SABAHAT ALI ZAIDI
Digital Marketing Manager
Bilal Ahmed
Development Lead
Shawaiz Ahmed
Senior SEO Specialist
Meraj Akhter
IT Administrator
Fakiha Asad
Organizational Development Manager
FAHAD ZAFAR
Admin Incharge
Pakistan Office
Office # 3, First Floor, KDA Commercial Building, Block A, North Nazimabad, Karachi, Pakistan
USA Office
3811 Ditmars Blvd #2059 Astoria, NY 11105