Quality Assurance Specialist

USA Base Campaign - Evening Shift, Full Time
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Job Description

Experts Communication is looking for Quality Assurance Specialist in Sales Department for USA base campaign for the night shift.

Responsibilities

  • Perform live call monitoring.
  • Prior calling / international call center experience with the ability to evaluate the calls.
  • Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
  • Provides feedback to Sales reps, team leaders, and managers.
  • Making and sharing daily productivity reports.
  • Perform any other duties as assigned.
  • Achieve all daily and monthly KPIs.

Qualifications

  • Must Bachelor degree.
  • Excellent english communication skills.
  • Must be comfortable with working the night shift.
  • Excellent verbal, written, and interpersonal communication skills.
  • Applicants with previous international call center experience would be encouraged.
  • Excellent proficiency in MS Excel (Stats/Graphs/MIS/Dashboard) Adaptability Detail oriented.
  • Exceptional listening and analytical skills.

Benefits

  • Career growth.
  • Competitive salary.
  • Attendance Allowance.
  • Growth opportunities (Every 3 Months)
  • Company paid dinners every month.

Other jobs at Experts Communication

Right now, no job openings for other positions.

Perks of the Job

Competitive Salary

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Health & Dental

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401k + Matching

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Paid Vacation

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Monthly Outings

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Company Trips

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Perks

Interested?! Talk with HR Officer to Setup an Interview

Interested in a career at one of the most innovative and fastest-growing customer engagement companies on the planet? Take a look at our openings and get in touch now. If you don’t see anything listed, feel free to reach out anyway, and tell us why you might be a good fit.

Other Job Openings

Right now, wo job openings for other positions.

Office

KDA Commercial Building, Office # 3, Block A, North Nazimabad, Karachi, Pakistan.

Contact Us

Email Our HR Depart
(316) 000-6737